Support

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We are committed to helping you! 

Should you need to obtain technical support, we have several different options. If you require assistance with a certain feature of your account, or need assistance with initial setup of your website, control panel tools and/or email please first visit our Online Knowledge Base where you can view interactive tutorials (videos) on how to use just about all of the features in your control panel. If your question is not answered in our knowledge base or interactive tutorials, please fill out the support form below and our technicians will immediately receive your request.

icon-helpdocsTECH SUPPORT: To receive online technical support or customer service, please submit a support ticket via the below form. A technician will reply to your request within 3 hours (non-emergency) during business hours 8:AM to 8:PM or within 2 hours (emergency). Our support team is available 24/7/365. icon-chatsnerfycat.com is proud to announce the addition of Interactive Help Video Tutorials. From setting up new email accounts in Outlook to configuring your FTP program, we offer tutorials that will further assist you in managing your web hosting account. icon-emailsupportFORGET YOUR PASSWORD? Use this form.EMAIL SETTINGS? You can get all of your email settings through the Email Accounts icon in your control panel by clicking the drop down menu to the right of each email box.

NAME SERVER: Our Name Servers are: NS1.CHRISTIANWEBHOSTING.COM and NS2.CHRISTIANWEBHOSTING.COM

 

Submit A Ticket Please do not submit credit card information via this form. Instead, please use this secured form: Update Billing
 Subject:*
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Note: If you’re writing about an email problem, please do not use the email address that is having the problem.
Your Name *
Phone Number
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Please be sure to fill out all of the information as accurately as possible. Typically, support requests are responded to within 1 to 3 hours, during the a day and can take a little longer at night.